How long do play.com take to deliver

The fee covers the costs associated with processing a return. Fee exceptions may exist when the fee is automatically waived during the return or exchange, or isn't applied when we receive the return.

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Choose your cart Mobile solutions. Home solutions. Have a phone you love? Please only contact us if you have not received your order after 5 days from dispatch email. Thanks for your understanding. For Canada customers, please visit ca. For European customers except UK , please visit eu. For UK customers please visit uk. For all the other countries, please visit yotoplay. For shipping to any other country, please visit yotoplay. We offer free US delivery excluding U. For lower order values, the shipping cost will be indicated at Checkout.

Canada and U. Note that shipping costs are calculated after discount code or tokens have been applied. When purchased from yotoplay.

The product must be undamaged, with its original packaging, and with all the original contents. You are responsible for delivery costs and ensuring it reaches us safely. We recommend sending by recorded post. Where Yoto covers the cost of the return you must make sure that the shipping packaging is sufficient to avoid damage during shipping. In all cases we ask that you make sure you keep a copy of the shipping documents and your tracking number until your refund has been processed.

If you have purchased from Amazon, please follow the instructions as described in your Amazon account. If you purchased your items from any other retailer, whether online or at a retail outlet, you must return your product to the point of purchase.

Different retailers will have different rules regarding rights of return, so please be sure to check. All Policies and Processes remain subject to change at any time. Current versions will always be available to view at the Yotoplay website. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 working days. We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us for further details. Refunds will only be made to the original purchaser of the goods.